Resume of Carol Elkins Why Offsite? Referrals

"All of us learn to write in the second grade. Most of us go on to greater things."
Bobby Knight (1940– )

Résumé—Carol J. Elkins


  • Over 17 years’ experience in writing, editing, and indexing technical manuals, online Help, and procedures documentation with emphasis in the areas of computer software and hardware, managed health care, manufacturing, and biotechnology/pharmacology
  • Project management experience spanning the fields of marketing, finance, graphics design, new product development, end-user documentation, and corporate communication
  • A graduate degree in a scientific discipline
  • Excellent computer skills using desktop publishing, Help authoring, word processing, presentation, spreadsheet, statistical, graphics, and project management software
  • Highly organized, self-directed, and detail-oriented

Professional Experience

Technical Writing

  • Converted to FrameMaker 26 manuals that are part of a bigger specifications library for a national railroad association and manage the quarterly/yearly updates for both libraries. I manage all phases of publication for these manuals, including printing, fulfillment, and inventory.
  • Researched and wrote six feature articles about control room design for an architectural firm. The first article submitted was chosen by Hydrocarbon Processing magazine to be a feature article.
  • Wrote an award-winning quality assurance manual for an industrial printing company.
  • Converted several 800-page manuals written in FrameMaker to HTML for a corporate intranet. Users find these online manuals much easier to use than the bulky hardcopy versions.
  • Managed all phases of development of an award-winning user guide and accompanying online help for a medical management software program.
  • Wrote, indexed, and edited several procedure manuals and user guides for a managed-health-care organization's nationwide conversion to a new operating system. I was the only contract writer on the team who was asked to return after the conversion project was completed.
    Wrote an operator’s guide for a new desktop color printer. My index was rated “the best index I’ve ever reviewed by the Manager of Human Factors.
  • Developed a user guide and marketing materials for a medical monitoring device and the software it used to capture and analyze data.
  • Documented new FDA-regulated manufacturing processes, resulting in quality documentation that continually passed FDA inspection.
  • Developed templates for projects in FrameMaker and WordPerfect.
  • Published an award-winning corporate style guide.
  • Created presentation slide shows, posters, and marketing materials that routinely were remarked to be “the most professional work at the show.”
  • Wrote monthly corporate newsletters that bridged the gulf between employees and management.


Project Management

  • Routinely manage all phases of documentation projects, including document design, construction, indexing, editing, and printing.
  • Developed and staffed a new technical communications department that consisted of two technical writers, a technical editor, and two documentation control clerks.
  • Steered a biotech start-up company through product development and marketing phases.
  • Established and maintained a corporate and science library.

Research, Analysis, and Evaluation

  • Conducted experimental research on the neurophysiological correlates of learning and memory and in physiological psychology and neuroscience.
  • Completed three years of course work in statistical analysis and experimental design.
  • Researched the behavior of Sykes monkeys in Kenya.


Employment History


4/95 to present

Independent Technical Communications Consultant, president of A Written Word LLC. Clients include


Atlas Pacific Engineering

Common Ground Alliance


QualMed Plans for Health

Industrial Printers of Colorado


Health Systems International

Atrix Laboratories


Foundation Health Systems

COBE Laboratories


IBM Printing Systems

Association of American Railroads


Brad Adams Architecture

Transportation Technolocy Center Inc.

8/91 to 4/95

Manager, Technical Communications, Hauser Chemical Research, Boulder, CO, a bulk chemical manufacturing facility

4/90 to 7/91

Project Administrator, Biohm Inc., Boulder, CO, a medical device manufacturer

8/88 to 2/90

Scientific Information Coordinator/Data Analyst, Cell Technology, Boulder, CO, a biotech start-up company

2/87 to 8/88

Professional Research Associate, Psychology Department, University of Colorado, Boulder

9/84 to 12/86

Graduate Student, Universities of Colorado and California

12/79 to 6/84

Paralegal, Maurice Franks, Pueblo, CO and Mervin Ziegler, Colorado Springs, CO

1974 to 1979

Anthropology Researcher, Kiambu Forest, Kenya and Blantyre, Malawi, East Africa





M.A., Psychology (physiological), University of California, San Diego


B.A. (Cum laude), Psychology, Colorado College, Colorado Springs, Colorado


Affiliations and Awards



Boulder Writers Alliance, past vice president


Society for Technical Communication, vice president


Barbados Blackbelly Sheep Association International, Web master and past secretary


Barbados Blackbelly sheep breeders listserv, developer, list owner, and Web master



Recipient of the following awards presented by the Rocky Mountain Chapter of the Society for Technical Communication:


"Industrial Printers Quality Assurance Manual," 1999 Merit Award for Organizational Manuals


"QualAssist User Guide," 1998 Excellence Award for User and Operator Guides


"Hauser Style Guide," 1994 Merit Award for Organizational Manuals


Recipient of the 1998 Merit award presented by the International Society for Technical Communication for the "QualAssist User Guide."





Macromedia Freehand


Adobe Acrobat

Adobe Photoshop


Microsoft Word, PowerPoint, and Excel

Corel Draw


WordPerfect and WordPerfect Presentations

PaintShop Pro



ForeHelp and ForeHTML help authoring tools





Click here to view a complete list of books and articles written by Carol Elkins


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