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"Negative feedback is better than none. I would rather have a man hate me than overlook me. As long as he hates me I make a difference."
Sparky Hugh Prather—best selling author

Customer Feedback

In order to continually improve the quality of service that we provide our customers, we need to get feedback from you about the service you received. Please take a moment to circle your response to each of the following questions.

 

Contact Name  

Company Name  

Email Address  

1. The writer utilized our time efficiently during information gathering.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

2. The writer wanted to and was able to quickly learn new concepts.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

3. The writer understands the concepts of document design and technical writing and consistently applied them.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

4. The writer was skilled in the documentation tools that were necessary to complete this project.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

5. The writer carefully planned his/her workload and paced the work as the project required.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

6. The writer showed initiative when writing about concepts that lacked sufficient information.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

7. The writer was receptive to ideas and changes we made to draft documents.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

8. The writer maintained good rapport with team members and subject-matter experts.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

9. The writer understands the rules of language and exhibited consistent editing skills.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

10. The writer flexibly dealt with deadline shifts and project scopes.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

11. The writer communicated project status information timely, consistently, and effectively.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement

12. The writer met assigned deadlines.

1 Strongly disagree
2 Disagree
3
4 Agree
5 Strongly Agree

Suggestions for improvement


If you wish you can send this questionnaire to A Written Word, 808 30th Lane, Pueblo, Colorado 81006 or fax it to 719-948-3786.


Thank you for your feedback and the time you took to give it!!

 

 

 


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A Written Word
Tel: 719-948-3773
(Mountain Standard Time)

 

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